Returns + Exchanges Policies
WHAT IS YOUR RETURNS POLICY?
- All sales are final, including all sale items. If any item arrives damaged/defective, please contact our customer support immediately with photos of the item by emailing email@example.com.
- If there has been an error in fulfillment, please contact customer service. Once your case has been reviewed and approved, address all returns to:
Corrupted Strength Fulfillment
13207 Stafford Road Suite 1000, Missouri City, TX 77489
- Once your return has been received, we ask for 5-7 business days to process your replacement.
- Orders placed separately cannot be returned together in one package. Combining orders will slow down the replacement process!
- Products sold at a discount are final sale and are not eligible for a return.
WHAT IS YOUR EXCHANGE POLICY?
- We do not offer exchanges for another item or size. The customer is responsible for selecting the correct size and item.
- Replacements can only be made for defective items — the replacement product must be an identical item and color.
- Once your case has been reviewed and has passed inspection by customer service, we will send out your requested item replacement.
- We ask for 5-7 business days to process your replacement item.
- If your replacement cannot be completed due to unavailable stock, a refund will be issued instead.
- Refunds will always go back to the original method of payment. If you paid with both a gift card and debit/credit card, the refund will be applied to the gift card first. We only offer refunds onto the original payment method used to make the order.
- Cases for defective products can only be opened within 30 days of placing your order.
- The 30 day replacement window is not applicable to any replacements, meaning, all replacements products are final. No orders will be accepted for a second replacement.
- If there was an error in fulfillment of your order (ex. ordered a size small but received a size large), we will cover all return shipping costs.
WHAT ARE YOUR RETURN/ EXCHANGE STANDARDS?
- Your item(s) must be in the same condition you received them.
- Item(s) must be in unopened, in original packaging and have all original tags in place, including the sizing tags. If any of these are not true, it will result in a denial of your replacement/exchange. Many (but not all) of our items include tags and come in individual packaging.
- Items that show signs of wash or items with strong odors or smells like smoke, cologne, detergent, etc., will not be accepted.
- Items with markings or other stains (such as deodorant, makeup, etc) will not be accepted.
- If your return is denied, you will be notified via email with the option to either pay for the shipping cost to have the denied item returned to you or have us keep the item (no replacement or refund will be issued).